Shipping & Returns

SHIPPING:

Once orders are processed they are sent via DPD for UK orders and DHL for international order. 

Tracking information is automatically given to you once your order is shipped. You can then track the progress of your order via email and Mobile. 

UK Shipping Rates:

  • DPD Next Working Days Delivery - £4.99 
  • All orders above the value of £80 are shipped for FREE via DPD Next Working Day Delivery

Please note the following: 

  • Please note that weekends are not classed as a working day.  
  • Please note that bank holidays are not classed as a working day 

European Shipping Rates:

DPD Delivery

Country Delivery Time Orders Under £100 Orders Over £100
Netherlands  3 Days £12.99 £9.99
Sweden 5 Days £17.99
£9.99
Germany 3-4Days £12.99
£9.99
Denmark 4 Days £15.99
£9.99
France 3-4 Days £16.99
£9.99
Austria 3 Days £15.99
£9.99
Italy 4 Days £18.99
£9.99
Belgium 3 Days £12.99
£9.99
Portugal 4-5 Days 19.99 £9.99
  • All orders above the value of £200 are shipped for FREE via DHL 3-5 Working Days Delivery 

 

All other European orders are sent via DHL

  • DHL Tracked Delivery (3-5 Working Days): £24.99
  • All orders above the value of £100 via DHL Tracked Delivery (3-5 Working Days Delivery): £14.99
  • All orders above the value of £200 are shipped for FREE via DHL 3-5 Working Days Delivery 

Please note that we do not cover customers/duty fees for European orders under £200

 

    Rest of the World Shipping Rates:

    • DHL Tracked Delivery (3-5 Working Days): £34.99
    • All orders above the value of £100 via DHL Tracked Delivery (3-5 Working Days Delivery): £14.99
    • All orders above the value of £200 are shipped for FREE via DHL 3-5 Working Days Delivery 

    Please note that we do not cover customers/duty fees for International orders under £200

     

    Customer Service Team Opening Times:

    Monday – Friday (9:30am – 5:30pm) BST

     

    RETURNS:

    If you are not satisfied with our products or would like to exchange, simply return the products, including the proof of purchase within 14 working days. The item(s) must be returned in a perfect sale-able condition, with the tags still attached.

    Sale items may be exchanged but are non-refundable. 

    Please note that all UK returns are only to be sent via a ROYAL MAIL tracked service as other couriers will not deliver to our Returns Address.

    Upon receiving your returned item(s), exchanges will be sent out within 4-6 working days. All refunds will be processed within 14 days of receiving your goods.

      

    Before sending returns please fill in and include our returns form

    CLICK HERE TO DOWNLOAD RETURNS FORM

     For returns and exchanges please return to:

    NVLTY RETURNS

    PO BOX 18234

    BIRMINGHAM

    B35 9EN

    Please note that we do not cover any shipping costs for returns. For exchanges, the replacement item will be shipped out free of charge.

    Please note that all UK returns are only to be sent via a ROYAL MAIL tracked service as other couriers will not deliver to our Returns Address.